Returns policy

Returns window

Returns are accepted within 14 days of delivery.

The window is set at that length so that incoming inspection happens on receipt. Goods held longer cannot be assessed reliably: handling, stacking and storage conditions in the intervening period are not recorded, and a fault can no longer be attributed to manufacture.

Notification

Email info@crimptech.nl with the order reference, the quantity affected, and what does not match the drawing. Measurements and photographs of the feature concerned assist the assessment.

Assessment and remedy

Crimptech checks the parts against the drawing and the inspection record for that batch. Non-conforming parts are replaced or credited, at the customer's choice.

Damage in transit

Note it on the carrier's paperwork before signing, photograph the packaging before opening it further, and notify us the same day. That record is what supports a claim against the carrier.

Authorisation before return

Before return logistics are booked, Crimptech issues a confirmation ticket containing the return reference and return address. The customer can return the parts after receiving that ticket.